Privacy Policy

This Privacy Policy applies to your use of the website of Helping Hands. Information technology continues to present new and exciting opportunities. However, many people are concerned about how their personal information will be used. We recognise that our users may have concerns about their privacy and confidentiality whilst online. We are committed to ensuring the privacy of our users whilst using our website.

The following Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, stored and distributed. This Privacy Policy covers personal information collected via the Helping Hands website.

Personal information collected

The nature of personal information collected and maintained by Helping Hands includes information gained for those seeking care at home or recruitment opportunity with Helping Hands. For statistical purposes we collect information on: web site activity such as the number of users who visit the web sites; the date and time of visits; the number of pages viewed; navigation patterns; what country and what systems users have used to access the sites; and, when entering our web sites from another website; the address of that website through the use of ‘cookies’. This information on its own does not identify an individual but it does provide Helping Hands with statistics that we can use to analyse and improve our web site. We do not collect information about anyone’s political or religious beliefs, ethnic background or sexual preferences.

Use and disclosure of personal information

Unless you have instructed us not to do so, personal information may be shared within Helping Hands, where it will remain confidential and only be used for the purpose as you already intended. Helping Hands undertakes not to sell, rent or trade your personal information.

We will not disclose information about you unless the disclosure is: Required by law, is authorised by law or you have consented to our disclosing the information about you.

As with most business organisations, Helping Hands relies on third party suppliers to conduct specialised activities such as mail-outs, credit checks and the provision of internet services and the processing of specialised media and direct mail activity. These suppliers act on behalf of Helping Hands and do not facilitate their own commercial objectives whilst processing your personal information. While personal information may be provided to these suppliers to enable them to perform their agreed tasks, such information remains the property of Helping Hands at all times and the supplier organisations involved are bound by specific confidentiality and non-disclosure agreements.

Personal information security

Helping Hands is committed to keeping secure the data you provide us and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse or alteration.

Cookies

A ‘cookie’ is a packet of information that allows the server (the computer that houses the website) to identify and interact more effectively with your computer. A different identification number is sent each time you use our website. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP). To evaluate the effectiveness of our websites appeal and user-friendliness, we may use third parties to collect statistical data. No personal data will be collected on these occasions. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. At the end of your interaction with our website, you can have your computer ensure that the cookie is deleted. This means it no longer exists on your computer and therefore it cannot be used for further identification or access to your computer.

Changes to this statement

Helping Hands may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our websites. This Privacy Statement was last updated on 31 January 2024

Contact us about privacy

If you would like further information regarding this Privacy Policy or if you think we have breached any aspect of this Privacy Policy or if you would like to see our Privacy Policy, please contact us by writing to the address below:

HH Community Care Limited
St Mathews House
Haugh Lane
Hexham
Northumberland
NE46 3PU