Our Care
Our homecare services in Northumberland
Finding the right homecare provider for yourself or a loved one can be life-changing. At Helping Hands, our visiting carers take genuine pride in delivering respectful, dignified, and compassionate homecare services across Northumberland.
CQC-regulated with over 30 years of experience in offering the highest standards of homecare. No matter your age, life stage, or ability, our job is to enhance confidence, boost well-being, and improve quality of life wherever possible.
Learn about our in-home care services and get in touch to arrange a free initial assessment.
Our homecare services
At Helping Hands, we believe in homecare that is fully bespoke and flexible. We understand that care needs can quickly change over time, which is why we build tailored care plans made up of the following services.
Personal homecare
If everyday tasks feel like a burden, personal homecare can help alleviate the pressure. Our fully qualified and insured visiting carers offer compassionate care with everything from washing and dressing to food shopping and cleaning.
Our personal homecare services are discreet, compassionate, and rooted in the utmost respect.
Find out more about personal homecare services.
Complex homecare
If you or a loved one has advanced medical needs or a long-term health condition, we can provide safe, precise and bespoke support.
Whether you require advanced medication management, respiratory equipment care, or specialised help with mobility and transfers, we’ll ensure you’re as comfortable and looked after as possible.
Learn more about complex homecare
Physical homecare
Our visiting carers are qualified to provide hands-on assistance with mobility and physical care tasks both inside and outside of the home.
For support with household tasks, mobility assistance, personal hygiene, nutrition, and more, you can trust in our compassionate visiting carers.
Explore physical homecare services
Enabling homecare
It’s common to lose confidence and feelings of independence following an illness, injury, or diagnosis. Our enabling homecare services are designed to enhance feelings of autonomy and build positive wellbeing wherever possible.
We’ll be there to support, encourage, and connect with you or your loved one as they take control of their daily routines once again.
Discover enabling homecare services
Dementia homecare
Experiencing dementia yourself or via a loved one can feel overwhelming, which is why we’re available to provide compassionate, bespoke support.
Whether it’s building structured routines, reminiscing over a cup of tea, or providing gentle medication reminders, our dementia care services can help build a safe, comfortable, and supportive environment.
Learn more about dementia homecare
How we deliver our homecare services
We know how important flexibility is to both our service users and their loved ones. This is why we build offer a range of care delivery methods, including:
Day homecare
Day homecare is where we provide our services during the day. We find that this is a popular option for those who live alone, have limited mobility, or require assistance with managing day-to-day tasks.
Overnight homecare
Overnight homecare is where we offer reassurance and professional assistance throughout the night. This can include sleep-in care arrangements as well as waking night services.
This is particularly beneficial for anxious service users who generally wake or those who require support throughout the night.
Couples’ homecare
We believe that no couple should ever have to live apart due to their care requirements. Our couples’ homecare service allows partners to stay together while receiving a high standard of individual care, guided by separate personal care plans.
Our homecare services can also be extended, reduced, or combined to suit personal preferences and requirements.
Where we cover
We operate across Northumberland with Helping Hands branches in the east and the west of the region.
East Northumberland
From homecare in Ashington to homecare services in Morpeth, we have local visiting carers available to support your or a loved one’s needs.
Alison Dickson
Branch Manager
West Northumberland
Whether you’re looking for homecare services in Bellingham or Hexham, we can deliver our homecare across the west of Northumberland.
Pam Smith
Branch Manager
How to make a referral to Helping Hands
We understand that the transition to homecare can feel daunting, whether you’re the service user or a family member. We aim to make the referral process as simple and stress-free as possible for all involved, so you or your loved one can get the level of care they deserve.
The three-step guide below outlines how our homecare services work and how to refer someone to Helping Hands for homecare in Northumberland.
Step one: Contact your nearest Helping Hands branch
To begin the process, simply call, email, or fill in the contact form for your nearest Helping Hands branch. A member of our team will be in touch as soon as possible to answer any queries and arrange an initial assessment.
Step two: Home visit and care assessment
Our at-home care assessments are free of charge and are completely no-obligation.
This is an opportunity for our visiting carers to meet the service user in the comfort of their home, alongside any loved ones and family members if preferred.
We’ll ask a few questions to assess care needs and note down any personal preferences, requirements, or goals. This is also an excellent opportunity for the service user and any loved ones to voice their opinions so we can offer reassurance and answer any questions.
Step three: Approve your bespoke care plan
Following the at-home assessment, we’ll use all of the information provided to build a fully tailored care plan.
This is a comprehensive, living document that guides our care. It typically includes:
- The homecare services required
- Chosen delivery methods
- Preferred visitation timings
- Carer allocations
- Any useful information to support our personalised care approach
Once the care plan has been reviewed and approved, we can start providing our services.
“My carers have become an integral part of my routine, always going the extra mile to make me comfortable.”
Mary
