Pam Smith has been recruited as the manager for our West branch, based in Hexham, Northumberland. She will oversee day to day operations at Helping Hands Community Care, drive quality assurance and manage a growing care team.
Pam, from Consett, brings with her a wealth of experience having worked in residential care for more than 20 years. More recently, she was a health and social care tutor teaching leadership and management courses to care professionals.
Her main objective is to maintain high levels of care across the West branch of Helping Hands, which provides a broad range of homecare services to people in local communities.
David Harrison, managing director at Helping Hands, said: “Pam is a welcome addition to the organisation. Many in the team already know Pam as she’s provided regular leadership training to managers over the last couple of years. When she applied for the role, her experience and skills as well as character and values were a perfect fit for us.”
Helping Hands provides care and support services to hundreds of people across Northumberland, North Tyneside and Gateshead.
The West Northumberland branch office team, operating from Hexham, along with more than 100 homecare workers oversee and deliver complex care and dementia support to around 250 adults in the area.
Pam added: “It’s great to join such a highly respected care provider like Helping Hands. I’ve learned so much about the culture within the organisation and the team’s values which always struck a chord with me when I visited, and it was this that encouraged me to apply for the branch manager role.”