Staff at our East Northumberland branch are celebrating after securing a ‘Good’ rating in the latest inspection by the Care Quality Commission (CQC).
Our service has come a long-way since it was ‘requires improvement’ and this progress is even more impressive given it has taken place during the unprecedented stress and disruption of the covid-19 pandemic.
Inspectors said: “Staff were kind and considerate and the majority of people we spoke with would recommend the service to others.”
They added: “People and their relatives were involved in planning their care and were encouraged to provide feedback regarding the service during reviews and surveys undertaken. People were supported to have maximum choice and control of their lives.”
David Harrison, MD at Helping Hands, said: “Huge praise and thanks must go to the entire team working in the field and the Cramlington office – but especially manager Alison Dickson and deputy manage Christine Jury.
“Everyone across the branch has shown such dedication and put in so much hard work. This is a real team achievement and all the more impressive for being gained in extremely challenging circumstances. I am really proud of our carers and the branch office team.
“This progress validates the business transformation we started several years ago. We have been investing heavily in technology, training and resources to ensure we drive up improvements across the organisation. We don’t rest here and will continue to do whatever we can to make sure that service users, carers and families are supported and receive the best care and experience possible.”