Staff at our East Northumberland branch are celebrating after securing a ‘Good’ rating in the latest inspection by the Care Quality Commission (CQC). Our service has come a long-way since it was ‘requires improvement’ and this progress is even more impressive given it has taken place during the unprecedented stress and disruption of the covid-19 […]
Helping Hands Community Care has been honoured with a ‘Community Champion’ award from one of our local MPs. Hexham branch manager Pam Smith and the team received the award from MP Guy Opperman for services to the community. As the largest independent homecare organisation operating in Tyne Valley and across Northumberland, we have played a […]
Helping Hands Community Care, the largest independent homecare organisation operating across Northumberland, has become a key part of the frontline in the fight against the coronavirus outbreak. We have been managing one of the biggest logistical and organisational challenges in our 30-year history. Our dedicated team of more than 500 homecare support workers are travelling […]
Pam Smith has been recruited as the manager for our West branch, based in Hexham, Northumberland. She will oversee day to day operations at Helping Hands Community Care, drive quality assurance and manage a growing care team. Pam, from Consett, brings with her a wealth of experience having worked in residential care for more than […]
Our recently established Specialist Care Services branch has secured a ‘Good’ rating in its first inspection by the Care Quality Commission (CQC). Only established in Cramlington 12 months ago, the CQC awarded the new branch ‘Good’ ratings across all five areas to be measured – from safety to effectiveness and responsiveness. Inspectors also praised the […]
We are delighted to have formally introduced long-service awards here at Helping Hands. These gestures are a small way of recognising the years of dedication and hard work contributed by our care staff, branch workers and management. Management decided it was time to acknowledge staff who, year after year, in the face of many challenges, […]
Helping Hands has produced a new, annual Quality Improvement Plan. This document shows some of the key improvements everyone has made across the organisation during the last year and highlights our plans for the next 12 months. You can find the Plan and further details on this website in the DOWNLOADS section. The management is […]
Our carers do their best to go the extra mile to help service users enjoy an active and fulfilling life. This can be through regular daily or weekly care and support or sometimes by enabling a holiday of a lifetime or by organising an away-from-it-all trip. Such breaks can be a real tonic to the […]
We’re delighted to acknowledge that Helping Hands Community Care has reached a new milestone – our 30th anniversary. We’re proud to have been supporting vulnerable people and those with specialist care needs for 30 years. This makes Helping Hands one of the longest established, and largest independent homecare providers in Northumberland and wider area. A […]
Government must stop dithering over social care and accelerate plans to introduce a properly funded mechanism for the embattled sector, according to David Harrison, MD of Helping Hands Community Care. He has echoed the views of England’s social care regulator, the Care Quality Commission (CQC), which earlier this year stated the social care sector (including […]
June 16, 2022
August 17, 2021
