Providing a Helping Hand during this coronavirus outbreak

The health and safety of our service users and staff is our number one priority at Helping Hands.

The elderly and those with pre-existing health conditions are particularly vulnerable to coronavirus COVID-19.

We want to reassure our teams and the service users we care for that we are monitoring the situation closely to help manage risks of spreading the virus. We will also continually update, and cascade information received from Public Health England and Local Authorities to our staff and service users.

Our Homecare Support Workers are professionally trained and undergo comprehensive training in infection prevention and control.

We have also advised them to follow the industries updated Coronavirus (COVID-19) guidance from the UK’s public health authorities and World Health Organisation, particularly focussed on handwashing, correct use of personal protective equipment (PPE),and infection prevention and control standard precautions.

If you have any concerns or believe you may have somehow contracted symptoms of coronavirus then please alert your homecare visitor as a matter of urgency. Helping Hands will then take the necessary precautionary measures.

Currently, the latest advice from the NHS and public health bodies is to stay at home if you believe you have coronavirus symptoms. People are advised to stay at home for 10 days and arrange a test to establish if you have contracted coronavirus (COVID-19).If you have either:

  • A high temperature – you feel hot to touch on your chest or back
  • A new, continuous cough
  • A loss of or change in your normal sense of taste or smell.

 If you have no symptoms but have tested positive for COVID-19 you must also follow the same advice. (full guidance can be found on Public Health England link below).

You should not go to a GP surgery, pharmacy, or hospital. You do not need to contact NHS 111 to tell them you’re staying at home.

You can use the NHS 111 online service – – if you need guidance and cannot cope with the symptoms at home and your condition is getting worse.

For the most up-to-date information you can visit The Department of Health and Social Care or see the below links for various official sources.

Public Health England

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