BRANCH MANAGERS

Alison has worked in the care sector for almost 30 years, having worked her way up from a care worker in Helping Hands to become a team manager for the Cramlington area, and progressing to branch manager in 2017. She prides herself on delivering a care service that is well led, exceeds regulatory standards and is highly personalised and responsive.

Sandra has more than two decades of care experience, primarily from working in private care home environments. Prior to joining Helping Hands as manager in April 2018, Sandra held various positions in the sector – including care assistant and senior care team leader. She is also familiar with care management roles, having worked in deputy manager and registered manager roles.  Sandra has managed and supported staff in the effective delivery of elderly care, learning disability services and complex mental health units.

Pam Smith is an experienced health and social care professional. She has worked as a registered manager within care homes and is highly skilled in the management of staff and their training.  She is a qualified social care tutor and assessor and joined Helping Hands from a local training and learning organisation where part of her role was to provide regular leadership training to our senior staff. As Hexham branch manager, she will oversee day to day operations, driving quality assurance and developing a growing care team.